Commercial Collections Specialist
About The Position
The Commercial Collections Specialist will manage business customer accounts, drive B2B collections through high-volume calls and emails, resolve account discrepancies, reduce delinquency, and improve overall cash flow and DSO. This position is located in the Galleria area of Atlanta in a collaborative and team-oriented office setting. This role has been created to support continued company growth and strengthen commercial accounts receivable performance. The company offers a casual, team-focused environment with strong cross-functional collaboration and employee-focused perks. Compensation is competitive and commensurate with experience, including a comprehensive benefits package and performance-driven growth opportunities. The Commercial Collections Specialist will take ownership of business customer account balances, proactively manage outstanding B2B invoices, collaborate cross-functionally to resolve disputes, supervise a Collections Assistant, and consistently meet defined department metrics in a fast-paced, goal-oriented environment.
Requirements
- 5+ years of progressive commercial (B2B) collections or accounts receivable experience
- Strong communication skills with a professional and persistent approach when working with business clients
- Goal-oriented mindset with strong analytical and investigative abilities
- High attention to detail and organizational skills
- Experience working with ERP systems
- Ability to prioritize effectively in a fast-paced environment
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Make high-volume collection calls and send high-volume emails to commercial customers
- Manage and reconcile business customer accounts to ensure timely payment
- Resolve billing discrepancies and payment disputes related to commercial accounts
- Partner with Sales and leadership to accelerate the commercial collection process when needed
- Support monthly billing and daily invoice processing
- Maintain detailed and accurate AR aging reports
- Participate in weekly and monthly reporting meetings
- Supervise and support the Collections Assistant
- Build and maintain strong internal and external business relationships
Benefits
- Compensation is competitive and commensurate with experience, including a comprehensive benefits package and performance-driven growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
