36175 | Commercial Collections Specialist

Brilliant Agent•Chicago, IL

9d•Onsite

About The Position

Our client is in the manufacturing industry and this Commercial Collections Specialist will be responsible for reaching out to both business and consumer customers to collect on accounts that are 30, 60, 90 days past due. This Commercial Collections Specialists primary responsibilities include collecting on payments over the phone or via email and creating invoices to bill customers.

Requirements

3+ years of recent commercial/B2B collections ONLY
Strong Excel, can modify Pivot Tables and VLOOKUPs, must be system savvy

Responsibilities

Proactively contact customers regarding payment utilizing various collection tools including past due notices, demand letters, etc.
Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment
Achieve daily call volume goals
Identify and negotiate approved payment arrangements on past due balances within collection guidelines and laws and maintaining a strong customer relationship
Provide updates by identifying any issues impacting collections, reason for being past due and action being taken to collect or resolve a dispute on AR update calls
Offer solutions to customers who are having payment issues or disputes
Monitor COD and Credit Card orders to ensure payments are received right away
Monitor any changes in payment pattern and recommend customer for credit evaluation
Review orders on hold for release