Commercial Analytics & AI Lead

Johnson & Johnson Innovative Medicine•Raritan, NJ

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Role overview The Commercial Analytics Manager ensures J&J MedTech’s commercial users have a world-class analytics and AI experience within Project Butterfly’s Microsoft Dynamics 365 platform. You will bridge business needs and technical capabilities by defining analytics requirements, designing data foundations for AI agents and dashboards, and collaborating with regional and business unit teams to deliver consistent, high-value analytics solutions. We are looking for an analytics strategist and enabler who can define what great looks like, design the foundations to support it, and empower teams across the organization to deliver exceptional analytics experiences. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Requirements

Bachelors Degree
Seven or more years of experience in analytics, business intelligence, or commercial operations with experience defining analytics strategies and requirements.
Experience designing data models or analytical frameworks that enable self-service analytics and AI use cases.
Strong understanding of analytics platforms such as Power BI, Tableau, or similar, and modern data architectures, with the ability to engage credibly with technical teams.
Deep knowledge of commercial processes and decision making in sales, marketing, or customer service contexts.
Proven ability to work with diverse stakeholders, including regional teams, business unit leads, and IT, to align on standards and drive adoption.

Nice To Haves

Hands-on experience with Microsoft Dynamics 365, CRM or CXM platforms, and embedded analytics capabilities.
Familiarity with AI agents, Copilot, or conversational analytics tools and their data requirements.
Technical proficiency with SQL, data platforms such as Databricks, Dataiku, Snowflake, or analytics engineering concepts.
Background in life sciences, MedTech, or B2B commercial analytics.
Experience working in global organizations and managing analytics standardization across regions.
Understanding of data governance, data quality, and their impact on analytics outcomes.

Responsibilities

Define analytics strategy and requirements Assess commercial decision processes across sales, marketing, customer service, service & repair, and professional relations & operations and define analytics capabilities that enable better, faster decisions.
Translate business needs into technical requirements for analytics products, including out-of-the-box Dynamics dashboards and custom regional solutions.
Design the data foundation across L2 and L3 analytical layers that powers dashboards, reports, and AI agents in Butterfly.
Define standards for metrics, KPIs, and analytical frameworks to ensure consistency across regions and business units.
Enable regional and business unit analytics teams Collaborate with regional and business unit analytics leads to understand reporting inventories and standardize where possible.
Provide guidance, templates, and best practices to ensure regionally authored analytics meet global standards and quality expectations, not least in terms of user experience.
Facilitate knowledge sharing and community building across the analytics ecosystem.
Act as the bridge between global data products and regional and business unit analytics consumption needs.
Optimize AI agent and analytics experience Ensure the AI agent experience in Dynamics 365 delivers meaningful and accurate insights to commercial users.
Define feature sets, context, and data structures that enable intelligent, conversational analytics.
Test and refine analytics user experiences by identifying gaps, usability issues, and opportunities for improvement.
Partner with Data Product Managers and Data Engineers to ensure analytics requirements are reflected in data product roadmaps.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits