Commercial Accounts AP/ AR Associate

Alex Lee•Hickory, NC

About The Position

Overview Major Functions: Responsible for performing and coordinating day-to-day accounts receivable, accounts payable billing, and claims-related activities for the Commercial Accounts department. Ensures accurate billing, timely collections, proper claim resolution, and compliance with established policies and procedures to support departmental financial operations. Hourly Entry Position Level 4

Requirements

Associate degree (2-year) in accounting or related field preferred.
2–3 years of experience in accounting or an accounting-related role.
Strong data entry and 10-key skills.
Intermediate to advanced proficiency in Microsoft Excel and Word.
Strong analytical and organizational skills with the ability to prioritize and multitask.
Ability to work under pressure and meet established deadlines.

Responsibilities

Perform day-to-day accounts receivable activities, including monitoring aging reports, applying payments, identifying discrepancies, and following established collection procedures.
Collaborate with customers to resolve billing and payment issues in accordance with approved credit terms and departmental guidelines.
Communicate account issues, payment trends, and unresolved concerns with sales representatives and department leadership.
Attend weekly A/R meetings with Finance leadership to provide updates on outstanding receivables, issues, and action items.
Provide invoice support and guidance to customers to ensure accurate payment submission and reduce delays or errors.
Instruct new Commercial Accounts and Consolidation Services customers on remittance procedures and payment expectations.
Collaborate with the Export Compliance Specialist and Account Representatives to verify billing accuracy and completeness prior to processing.
Process billing for ancillary services, including pallet charges, inspections, bulkheads, certificates of origin, free sales, and hazmat services, following established procedures.
Manage departmental payables to MDI by verifying charges, maintaining records, and processing payments using approved internal controls.
Maintain and reconcile departmental pass‑thru accounts under the direction of the Department Manager.
Work closely with the MDI Controller to prepare period‑ending revenue and expense reports supporting Consolidation Services financial statements.
Research and processes customer claims related to shortages, damages, shipping errors, customs issues, short dating, and service‑related fees.
Act as a liaison with internal departments, customers, and vendors to ensure proper documentation and accurate application of claim‑related payments.
Coordinate vendor discounts, billback programs, and contracted terms, ensuring accurate documentation and reconciliation.
Provide system guidance and support to customers and internal staff, including training on the MyMDI.com platform and related documentation processes.