Commercial Account Services Representative I

THIRD COAST BANK•Humble, TX

2d•Onsite

About The Position

The position performs a variety of duties in a multi-tasked, fast-paced environment in order to meet daily deadlines. In addition, the position must help assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations. The position of Commercial Account Service Representative (CAR) is responsible for providing exemplary customer service to all bank partners. The CAR is responsible for answering questions and providing information upon requests from our partners. Opening and servicing new and existing Commercial customers accounts. The CAR Rep will assist and support the CAR Manager in leading other employees to meet and exceed excellent customer experience. Establish and maintain customer records in order to adhere to all banking regulations. New Accounts Responsible for maintaining current knowledge of bank products and services offered. Open new accounts and service existing accounts for business customers. Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account). Obtain all required identification information and commercial documentation for business customers and authorized signers as required per CIP. (Prior to opening a business account). Update customer files, signature cards, resolutions, etc. for bank records. Screen commercial accounts via FIS eAccess/ChexSystems online. Process ATM/Debit Card and check order requests for new accounts. Establish online banking access through FIS online banking application for new accounts. Open, close and service certificate of deposits for commercial customers. Establish and update new account files. Create CIS and CLS profiles for loan purposes.

Requirements

High school diploma or general education degree (GED) required, minimum of one (1) year working in a bank back-office environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Knowledge of Windows, Microsoft Office, Internet access or the equivalent is required.
Advanced Computer skills including Word, Excel and Power Point as well as other software used by the bank.
Intermediate typing skills to meet production needs of the position.
Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Effective organizational and time management skills.
Ability to handle multiple tasks simultaneously in a diverse and growth-oriented environment.
Ability to work without supervision while performing duties.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Nice To Haves

Knowledge of FIS IBS Insight & CLS is a plus.

Responsibilities

Maintaining current knowledge of bank products and services offered.
Opening new accounts and service existing accounts for business customers.
Obtaining consumer identification information as required per CIP and the USA Patriot Act.
Obtaining all required identification information and commercial documentation for business customers and authorized signers as required per CIP.
Updating customer files, signature cards, resolutions, etc. for bank records.
Screening commercial accounts via FIS eAccess/ChexSystems online.
Processing ATM/Debit Card and check order requests for new accounts.
Establishing online banking access through FIS online banking application for new accounts.
Opening, closing and servicing certificate of deposits for commercial customers.
Establishing and updating new account files.
Creating CIS and CLS profiles for loan purposes.