Account Services Representative I - State National

Markel • Bedford, TX

8d

About The Position

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Account Services Representative l serves as the primary liaison for a large number of assigned financial institutions. Provides account management for client’s day-to-day operations. The incumbents in this role will deliver ongoing service and problem resolution to customers, thereby helping to ensure customer retention by providing superior customer service.

Requirements

• High School Diploma or equivalent required
• 1-2 years CPI experience or 3 years in a relate
• Good working knowledge of Windows computer applications
• Good working knowledge of email applications and thorough understanding of email rules and techniques
• Must have excellent interpersonal, organizational, communication (both verbal and written) and telephone etiquette skills
• Excellent customer service skills
• Ability to organize and multi-task in a fast paced work environment
• Ability to work and communicate effectively with various levels of personnel
• Dependable and can work with moderate level of guidance and direction
• Solve a variety of problems using learned procedures
• Ability to work both independently and as part of a team
• Strong follow-through and commitment to task skills
• Effective social and interpersonal skills
• Strong attention to detail and analytical skills
• US Work Authorization
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• Banking, insurance or administrative support background a plusd industry or with Business to Business customer service experience

Responsibilities

• Manage daily insurance tracking for multiple accounts while ensuring compliance with tracking specifics for each individual account
• Interpret and analyze various client-facing reports to ensure accurate and timely reporting to accounts
• Provide process, procedure and system training to accounts utilizing our proprietary tracking system
• Research and resolve time-sensitive and/or complex issues/inquiries elevated from accounts and those partnered with the account and provide comprehensive follow up with the account as well as management
• Participate in conference calls with accounts and management as requested
• Partner with Program Implementation team and Account Management in onboarding/implementation of new accounts
• Responsible for accuracy of premium billing reports produced, timely collection of premium from each account, and time-sensitive reconciliation of electronic cash settlements
• Make judgment and determinations from information received through oral and written communication and provide follow up to meet and/or exceed client expectation
• Develop and maintain account relationships in order to provide an unprecedented level of customer service
• Communicate professionally and effectively via email and/or telephone with internal and external customers
• Must perform within strict guidelines and standards of timeliness and quality as efficiency and accuracy are continually monitored
• Coordinate with Account Managers and internal management as necessary to appraise them of situations with each client
• Perform data entry of insurance documents to a proprietary legacy computer system.
• Perform outbound insurance verifications via phone and web

Benefits

• In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED