National Account Representative (56023)

PREMIUM GUARD INCORPORATED•Lockbourne, OH

9d•Onsite

About The Position

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of filtration products in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network branches across the Pacific and into Mexico and South America. Our rapidly growing business is seeking a National Account Representative with outstanding customer service, organizational and follow-through skills. We are seeking someone who is a team player with the ability to prioritize daily operational tasks while supporting the major account with a wide variety of requests/tasks.

Requirements

2+ years of Customer Service experience
Excellent attention to detail and accuracy
Professional, personable, and persuasive
Comprehensive verbal and written communication skills with the ability to multi- task efficiently
Outstanding work ethic
Must have strong computer skills- including Microsoft Office/Excel/Outlook/Teams
Exemplify PGI's core values of Customers First, Integrity, Teamwork and Be Ahead
Position is based in Premium Guard’s Lockbourne, OH office

Responsibilities

Managing the day-to-day needs of a portfolio of products Premium Guard sells to major accounts by engaging with the distribution center to efficiently achieve maximum customer satisfaction
Processing purchase requisitions and special-order requests
Support in customer needs resolutions
Serves as a key contact with the sales/production/shipping teams to ensure the key accounts receives the best possible service
Manage daily open order and dispatch reports to ensure timely processing
Manage cross-border order processes and documentation
Assist in cross & new hire training with other roles as requested
Maintain relationships with freight carriers for Major Account
Builds relationships throughout key customer’s organization to provide the highest standard of service
Support to other team members when emergent situations arise
Other duties as assigned.