Commercial Account Manager
About The Position
The Commercial Account Manager serves as the primary point of contact for RapidRatings' Mid-Market-tier client accounts, owning the full client lifecycle from onboarding through renewal. This is a combined commercial and success role responsible for driving retention, sourcing and closing expansion revenue, and ensuring clients adopt and get value from the platform. The Commercial Account Manager conducts business reviews, manages renewals, leads expansion conversations, and serves as the internal advocate for a high-volume portfolio of accounts that require proactive, strategic engagement.
Requirements
- 3 to 5 years of experience in a combined account management and client success role, preferably in B2B SaaS, financial services, or risk management
- Demonstrated ability to manage a high-volume book of business (50+ accounts) while maintaining strong client satisfaction and retention rates
- Experience owning commercial outcomes including renewals, upsells, and pipeline generation alongside client success responsibilities
- Strong relationship-building skills with the ability to engage credibly with stakeholders ranging from operational users to senior executives
- Excellent verbal and written communication skills, including the ability to lead business reviews and deliver executive-level presentations
- Data-driven approach to account management with experience using health scores, utilization metrics, and engagement data to prioritize effort
- Proficiency with CRM platforms (Salesforce preferred) and comfort working across multiple tools including Intercom, Gong, and productivity suites
- Strong organizational and time management skills with the ability to manage competing priorities across a large portfolio
Nice To Haves
- Experience in supply chain risk management, third-party risk management, or financial analytics
- Background working with a mid-market client segment in a scaled success model
- Familiarity with supplier engagement workflows and data collection processes
- Self-motivated with an entrepreneurial mindset and comfort operating with a high degree of autonomy in a fast-paced environment
- Creative problem-solving ability with a track record of developing scalable solutions for recurring client challenges
Responsibilities
- Own a portfolio of accounts with full accountability for commercial and success outcomes
- Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
- Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
- Carry and achieve quarterly and annual targets for gross revenue retention and expansion revenue across your book of business
- Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
- Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
- Monitor client health indicators (utilization, login activity, support volume) to proactively address churn risk
- Manage day-to-day client communications via calls, email, and recurring meetings
- Collaborate cross-functionally with GTM and Operations teams to resolve client issues, as well to drive client engagement and satisfaction.
- Maintain accurate pipeline, renewal forecasts, and account records in Salesforce
Benefits
- attractive benefits package with bonus
- flexible work environment
- self-managed PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
