Commencement Event Coordinator

Grand Canyon University•Phoenix, AZ

2d•Onsite

About The Position

Grand Canyon University’s Event Services is seeking a Commencement Event Coordinator. Position Summary/Purpose: Working under general guidance, the Commencement Event Coordinator, supports commencement operations with a primary focus on high-volume student and guest communication, registration management, and participant support. This role serves as a central point of contact for commencement inquiries and assists with administrative and event-related processes.

Requirements

Bachelor’s degree preferred in a discipline related to communications, marketing, hospitality, business administration, or similar program from a regionally accredited institution.
Minimum 1 year of experience in a similar or related capacity such as event support, customer service, administration coordination, or student services.
An equivalent combination of work experience and education may be substituted upon supervisor’s approval.
Demonstrated ability of self-motivation, ability to manage high-volume and effective communication, and detailed processes.
Ability to work effectively in deadline-driven and event-driven environments
Must pass pre-employment background investigations.

Responsibilities

Serve as a central point of contact for commencement participants through high-volume phone and email communication.
Provide timely, accurate, and professional responses to inquiries regarding commencement registration, and ceremony logistics.
Deliver a high level of customer-service-oriented support to students and guests.
Maintain professionalism and composure while handling time-sensitive or sensitive participant concerns.
Perform data entry, updates, and reporting related to commencement registration platforms.
Maintain accuracy and completeness of participant records and documentation.
Assist with tracking, verification, and processing of commencement-related information.
Assist the Commencement Event Manager with logistical preparation and execution of commencement ceremonies.
Support event setup, breakdown, and on-site operational needs as assigned.
Coordinate assigned event-related tasks, materials, or resources under manager direction.
Help monitor event activities to ensure participant needs and operational requirements are met.
Provide general event support across commencement cycles as needed.
Manage multiple responsibilities and deadlines within a fast-paced operational environment.
Adapt to shifting priorities and participant needs, particularly during peak commencement periods.
Work varying schedules including evenings, weekends, and event dates as required.
Other duties as assigned.