Command Center Lead

San Francisco Giants • San Francisco, CA

3d • $36 - $36 • Onsite

About The Position

The San Francisco Giants are looking for a Command Center Administrator/Lead, where
you will have the unique opportunity to oversee execution of security policies, procedures,
and follow-up. You’ll work closely with the Giants Guest Services, Grounds Crew, Ballpark
Operations and Giants Enterprises departments that tie into the safety and security of
Oracle Park. You will be expected to work closely with Security leadership to ensure that
protocols are being followed, provide feedback and on-the-spot coaching. The ideal
candidate will have a strong ability to listen, coach, diffuse conflict, great verbal, and
written communication skills. This role reports to the Security Manager and requires the
ability to work autonomously. This position will be in our beautiful ballpark headquarters at
24 Willie Mays Plaza in San Francisco.

Requirements

• 5+ years’ experience successfully leading and operating a security team
• Able to deliver fact-based insights from technology, data, and incidents
• Great at driving and maintaining relationships with external and internal partners
• Outstanding communication skills, including the ability to coach employees
• Direct experience supervising high energy workforces in a sports environment
• Demonstrated knowledge of business continuity and crisis management principles
• Extensive experience with access control, CCTV, dispatching, and incident management of technology and systems.
• Demonstrated work experience in physical and personal

Responsibilities

• Provide on-the-spot coaching and correction to Giants Command Center Operators to improve the execution of security policies and procedures.
• Execute safety and security protocols for Oracle Park.
• Support security leadership to ensure the resiliency of the Giants' security for nonbaseball events and the 24-hour Command Center.
• Coach and develop Giants Command Center Operators on all security command center protocols and procedures.
• Earn trust and work cross-functionally within the SF Giants organization.
• Empower the command center team to foster close and continuous collaboration with front office staff, vendors, and other day-game departments.
• Facilitate the flow of critical information to security leadership.
• Operate with autonomy, using sound judgment based upon organizational values, culture, and norms.
• Identify, use, and implement security technology solutions to address footprint and ballpark risks.
• Assist the Security Manager in supervising and overseeing security and vendor activities.
• Uphold confidentiality and report any breach of this duty to the Security Manager and the Vice President of Security.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed