Command Center Lead

San Francisco Giants•San Francisco, CA

1d•$36 - $36•Onsite

About The Position

About The Team: The Security Team seeks an experienced Command Center Administrator/Lead with security leadership experience to successfully engage with the Command Center Team of Operators. The Command Center Team actively oversees and protects all persons and things at Oracle Park, with its primary focus on our most important assets - our business, employees, and our customers. The successful candidate will be an organized thinker, with a solid foundation and demonstrable history in security principles, procedures, and innovation--with the capacity to engage in security processes, procedures, and follow-up. The Command Center Administrator/lead will oversee security responsibilities for both baseball and non-baseball events. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. About the Role: The San Francisco Giants are looking for a Command Center Administrator/Lead, where you will have the unique opportunity to oversee execution of security policies, procedures, and follow-up. You’ll work closely with the Giants Guest Services, Grounds Crew, Ballpark Operations and Giants Enterprises departments that tie into the safety and security of Oracle Park. You will be expected to work closely with Security leadership to ensure that protocols are being followed, provide feedback and on-the-spot coaching. The ideal candidate will have a strong ability to listen, coach, diffuse conflict, great verbal, and written communication skills. This role reports to the Security Manager and requires the ability to work autonomously. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. You’re Excited About This Opportunity Because… You will provide on-the-spot coaching and correction to Giants Command Center Operators to improve the execution of security policies and procedures. You are passionate about executing safety and security protocols for Oracle Park. You will support security leadership to ensure the resiliency of the Giants' security for nonbaseball events and the 24-hour Command Center. You will have the ability to coach and develop Giants Command Center Operators on all security command center protocols and procedures. You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization. You will empower the command center team to foster close and continuous collaboration with front office staff, vendors, and other day-game departments. You will facilitate the flow of critical information to security leadership. You will operate with autonomy, using sound judgment based upon organizational values, culture, and norms. You will identify, use, and implement security technology solutions to address footprint and ballpark risks. You will assist the Security Manager in supervising and overseeing security and vendor activities. You will uphold confidentiality and report any breach of this duty to the Security Manager and the Vice President of Security. We’re Excited About You Because… You are an authentic, inspiring, and positive team member. You have a bias towards action and have an inner drive and commitment to excel in the pursuit of security objectives. You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen. About the Giants One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Our Commitment to Diversity and Inclusion At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply. At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

Requirements

5+ years’ experience successfully leading and operating a security team
Able to deliver fact-based insights from technology, data, and incidents
Great at driving and maintaining relationships with external and internal partners
Outstanding communication skills, including the ability to coach employees
Direct experience supervising high energy workforces in a sports environment
Demonstrated knowledge of business continuity and crisis management principles
Extensive experience with access control, CCTV, dispatching, and incident management of technology and systems.
Demonstrated work experience in physical and personal

Responsibilities

Provide on-the-spot coaching and correction to Giants Command Center Operators to improve the execution of security policies and procedures.
Execute safety and security protocols for Oracle Park.
Support security leadership to ensure the resiliency of the Giants' security for nonbaseball events and the 24-hour Command Center.
Coach and develop Giants Command Center Operators on all security command center protocols and procedures.
Earn trust and work cross-functionally within the SF Giants organization.
Empower the command center team to foster close and continuous collaboration with front office staff, vendors, and other day-game departments.
Facilitate the flow of critical information to security leadership.
Operate with autonomy, using sound judgment based upon organizational values, culture, and norms.
Identify, use, and implement security technology solutions to address footprint and ballpark risks.
Assist the Security Manager in supervising and overseeing security and vendor activities.
Uphold confidentiality and report any breach of this duty to the Security Manager and the Vice President of Security.