Command and Control Center Site Lead

Aptive

33d • Onsite

About The Position

The C4 Site Lead serves as the onsite execution lead responsible for daily coordination of deployment activities, issue escalation, and alignment with facility leadership. The Site Lead manages onsite surge staff, coordinates with local IT and biomedical engineering teams, and ensures timely resolution of clinical and technical issues while serving as the primary onsite liaison between the Contractor, the facility, and the centralized C4.
Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during and after EHR go-live events.
Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​
We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.

Requirements

• Bachelor’s degree
• Minimum of 8 years of experience supporting large-scale integrated healthcare systems
• Demonstrated experience coordinating complex onsite operations and stakeholder engagement
• Able to obtain and maintain a public trust clearance
• Legal authorization to work in the U.S.

Nice To Haves

• Experience supporting programs focused on Veterans healthcare preferred

Responsibilities

• Lead daily site operations during pre-deployment, go-live, and stabilization
• Conduct Daily Site Operations Reviews and contribute to C4 SITREPs and dashboards
• Manage onsite surge staff assignments, coverage, and issue resolution
• Coordinate with facility leadership, local IT, and biomedical engineering
• Escalate risks and issues in accordance with defined thresholds and timelines
• Support program reporting and site-level performance recovery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees