Operations Lead, Command Center

Aurora Innovation•Dallas, TX

4h•$42 - $67

About The Position

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora is searching for an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. This person will lead a multidisciplinary team of operators who play a crucial role in monitoring and guiding the autonomy performance of vehicles on the road. This position is critical in developing Aurora's capabilities and scaling our commercial operations. The role requires effective cross-functional communication with developers, dispatch operations, and vehicle operations. The Operations Lead will develop and improve standard work, drive continuous improvement, and develop an effective team with safety, quality, and performance as a foundation. You will curate a culture of ownership, leading by example and managing collaboration with a "Win Together" mindset.

Requirements

2+ years of people leadership focusing on growth and development.
Experience staffing and planning managers and an hourly workforce in a 24/7 dynamic environment.
Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
Deep understanding of Learning Management System (LMS) tools and training program scaling.
Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
Ability to work rotating shifts as needed, and regular extended shifts and some weekends.
Strong communication, presentation and organizational skills.

Nice To Haves

College degree or advanced certificate in an engineering or technical trade.
Experience in an Agile or Scrum environment.
Ability to lead operations independently with little or no supervision.

Responsibilities

Lead a team of Command Center leads and operators with varying backgrounds across multiple locations.
Balance company goals, operational risk, and ambiguous operational environments to deliver safe results.
Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
Oversee lane monitoring, L2 triage, commercial optimization, and critical incident responses, ensuring all activities balance operational risk with business objectives.
Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
Track, assimilate, and report on key performance indicators (KPIs) for business reviews, providing strategic oversight of program successes and efficiency gains.
Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
Interact with the public as an ambassador for Aurora.