Lead, IT Command Center

Humana

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Lead, IT Command Center is responsible for managing the delivery of IT and business driven initiatives and cycles. This includes, but is not limited to, the operational go-live for Medicare Annual Enrollment Period, New Plan Year, CMS STARS season, etc. During a Command Center, we maintain a prioritized RAID log of any impactful post go-live issue to ensure that all critical & high items are resolved ASAP and manage the remaining via a logical cadence. The Lead Technology Leadership Professional is aligned to lead our IT Command Center (ITCC). The ITCC is the central hub for business to IT escalations, often from contact center operations leaders. The ITCC is the single intake mechanism for executive and privacy escalations with any IT failure. They will pull in any required IT teams to provide an associate to follow up with an affected member(s). During our most critical cycles: Annual Enrollment Period, New Plan Year, STARS, CMS Audit, etc. the ITCC runs 'Command Centers' (even on holidays) to ensure that the operational go-live of these cycles are well supported from an IT perspective. They have developed feedback loops with IT Inc Mgmt teams to ensure critical issues are raised, escalated and addressed to support business outcomes. Additionally, during these cycles, the team builds EOD reports that are cascaded up to and including segment presidents and CTO. Use your skills to make an impact

Requirements

• A proven track record of partnering across IT and business segments, building deep relationships at varying organization levels.
• An understanding of industry standard technologies in order to drive outcomes without being a technical SME.
• Demonstrated ability to effectively advance projects in situations with limited or ambiguous direction, utilizing sound judgment, resourcefulness, and proactive problem-solving to achieve objectives.
• Strong ability to command attention and engage audiences effectively, facilitating productive discussions and maintaining a professional atmosphere in group settings and with varied levels of leaders. This includes partnering with external vendors.
• Ability to communicate effectively and deliver presentations to senior leaders and executives
• Advanced experience leading special projects and producing metrics, measurements and trend reports
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Bachelor's degree, MBA, or other Advanced Degree
• 2+ years of project leadership experience
• 4+ years of experience within the Healthcare domain
• Possess a solid understanding of operations, technology, communications and processes
• ITIL certification

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level