Collision Center Customer & Parts Administrator

Key Collision Group•Concord, NH

About The Position

Key Collision is seeking a versatile, detail-oriented Customer Service & Parts Administrator to support both our front office operations and our parts department. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is equally comfortable managing behind-the-scenes operational details. This position serves as a critical link between customers, technicians, vendors, and management. The ideal candidate is professional on the phone and in person, highly organized, and confident handling parts ordering, receiving, and billing.

Requirements

Prior experience in a collision repair center, automotive service environment, or parts department is strongly preferred
Comfortable in a customer-facing role with frequent phone interaction
Strong organizational and clerical skills with attention to detail
Ability to multitask and shift priorities throughout the day
Basic computer proficiency; experience with shop management systems is a plus
Professional demeanor, reliability, and strong communication skills
Team-oriented mindset with a willingness to assist where needed

Responsibilities

Greet customers professionally in person and over the phone
Schedule appointments and provide repair status updates
Answer inbound calls and route inquiries appropriately
Maintain accurate customer files and documentation
Assist with clerical and administrative tasks to support estimators and management
Ensure a positive, organized, and professional front office experience
Order parts accurately and timely based on repair plans
Receive, verify, and label incoming parts
Match parts to repair orders and stage them for technicians
Resolve parts discrepancies, returns, and credits
Bill parts correctly to repair orders
Communicate with vendors regarding availability, pricing, and delivery issues
Maintain a clean, organized parts room