Collision Center Customer Service Representative

Hendrick Automotive Group

1d•Onsite

About The Position

Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area. Work directly with collision estimators to check in cars Very busy shop that is air-conditioned and full of state-of-the-art equipment. Great pay and benefits include: PAID Health insurance, 401k match, paid vacation, sick, holidays, and paid training. Do you have a passion for delivering the best customer service? Do you like to work for a team that supports you? Don't miss this opportunity to join a team that cares about you! Hendrick is known for our great culture!

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
High School Diploma
Previous Customer Service or administrative experience in a high volume environment desired.
Strong organizational skills and interpersonal skills required.
Basic computer skills to utilize the timekeeping system.
Basic knowledge of Microsoft Office Products.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and some holidays.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
up to 3 years
3-5 years
5+ years

Responsibilities

Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers as they enter the dealership showroom.
Directs customers to the appropriate department or person.
Maintains CSI at or above company standards.
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned