The Student IT Assistant provides technical and administrative assistance to the Office of Financial Aid's Information Technology (OFA IT) team while gaining hands-on experience in higher education operations and IT service management. This position supports daily OFA IT processes impacting the campus-wide community while maintaining strict privacy protocols and data protection standards. This position aids our students and staff by completing the following essential functions: Document support tickets and resolutions in our ticketing system Data & Systems Support Generate routine reports using pre-configured templates and stored procedures/views. Assist with editing and developing content for documentation Assist with organizing the OFA IT data repository Administrative & Project Support Execute data entry tasks using approved software and processes, e.g. Hyland OnBase and Microsoft Office with SharePoint Create and update user documentation and training materials Send template communications to student populations via email