College Success Coach, Waterbury Campus

University of Connecticut • Storrs, CT

27d • $57,505

About The Position

The College Success Coach (Student Services Program Coordinator) in the Center for Access and Postsecondary Success (CAPS) at Waterbury will play a vital role in supporting undergraduate students in their academic, personal, and career development to promote retention and graduation. Reporting to the Director for Student Success, Equity, & Inclusion in Waterbury, the Coach will provide holistic and individualized support to the RISE Scholar cohort. Through one-on-one coaching, monitoring student progress, group programming and events, and connecting to relevant campus and community resources, the Coach will work to foster student development, belonging, engagement, persistence, and timely graduation.

Requirements

• Bachelor's degree and three years of post-graduation experience in coaching, counseling, or advising undergraduate college students, OR advanced degree in a related field and one year of related experience in coaching, counseling, or advising undergraduate college students.
• Demonstrated experience supporting and advocating for undergraduate students, including first-generation college students.
• Demonstrated interpersonal skills with a proven ability to build rapport with students, families, and University partners, and to work in a team setting.
• Demonstrated written and verbal communication skills.

Nice To Haves

• Experience serving as a student success coach, academic coach, academic advisor, or similar position focused on student persistence in higher education.
• Advanced degree in higher education, counseling, student affairs, or related discipline.
• Experience interpreting academic policies, regulations, and procedures.
• Experience recruiting for a program in higher education.
• Teaching or workshop facilitation experience.

Responsibilities

• Provides holistic coaching to students, assisting them in setting and achieving academic, career, personal, and financial goals and identifying and overcoming barriers to success.
• Develops, coordinates, implements, and evaluates individualized coaching and support strategies for RISE Scholars to support their academic, personal, financial, and social success and wellness, and fosters a sense of belonging and connection to the department and University Community. Delivers informative, engaging, and motivating guidance to support students' transition into and through the University.
• Promotes student well-being by supporting skill development in areas such as time and stress management, self-advocacy, leadership, financial literacy, and confidence-building.
• Connects students with University and community resources to address academic, social, and personal challenges impacting persistence, retention, and overall success.
• Coordinates and implements the annual recruitment, selection, and onboarding of students for the RISE Scholar cohort, ensuring access and alignment with program goals.
• Collaborates with the CAPS team and University partners to develop, coordinate, implement, and promote programming that supports students' academic success, personal development, sense of belonging, and overall well-being.
• Guides students in understanding and accessing program scholarships as well as financial aid opportunities, providing support throughout the scholarship application and award process.
• Utilizes the University's advising and reporting systems to document student interactions, monitor progress, conduct outreach, and maintain compliance with data integrity and reporting standards.
• Assists and advises students regarding academic planning, program participation, use of campus resources, and engagement in University opportunities.
• Serves as an instructor for the First Year Experience (FYE) course.
• Provides supplemental advising and makes recommendations regarding academic warning, probation, or dismissal.
• Actively contributes to departmental initiatives and campus-wide student success efforts and programming.
• Performs additional related duties as assigned.

Benefits

• The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.
• For additional information regarding benefits, visit: https://hr.uconn.edu/benefits-beyond-pay/.
• Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees