Collector

WSFS Bank • Wilmington, DE

1d

About The Position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Collector will initiate collection attempts to achieve target delinquency, non-performing and charge off goals while minimizing risk, using all available collection techniques and tools. This incumbent will meet collection objectives by implementing collection plans that are in alignment with corporate, business unit, department goals, and aging protocols.

Requirements

• High school diploma required; some college preferred.
• A minimum of 1 year collection experience for 15 - 90-day delinquent accounts.
• Must have knowledge of the appropriate Collection laws and regulations.
• Must have strong written and verbal communications, and negotiation skills.
• Must be familiar with collection systems and possess good PC skills.
• Knowledge of collection techniques and the skills to provide quality customer service, while at the same time achieving collections goals.
• Must have knowledge of assigned portfolio, understand loan documentation, skip tracing tools, delinquency tracking, and collection systems.
• Should possess effective communication, negotiation, and teamwork skills.
• Abide by all Company, Departmental and Government policies and procedures while adhering to the Company Code of Conduct.
• Demonstrated ability to manage general customer inquiries

Responsibilities

• Determine the reason for delinquency and negotiate solutions with borrower to resolve all past-due payments, fees, and any future payments due until customer can pay as agreed.
• Ensure fact-finding is thorough and necessary questions are being asked to resolve the past due condition.
• Send system collection letters as needed on each account.
• Maintain delinquency at agreed upon percent for assigned products.
• Communicate any fluctuation in goals to management and alert all problem loans timely.
• Maintain well refined customer relation skills by extending extraordinary service to all customers.
• Ensure communication is understood and provide prompt resolution to customer concerns.
• Work effectively with others to solve problems and achieve team results. This may include working with various departments within the bank to resolve customer inquiries.
• Adapt to change with little to no impact on daily responsibilities.

Benefits

• WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs.
• Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees