Collector

SC State Credit Union • Columbia, SC

5d

About The Position

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance! Day to day as a Collector As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations. You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction. Collectors are required to work until 7:00 PM one night per week What we're looking for in a Collector To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data. A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.

Requirements

• Interpersonal and analytical skills
• Strong communication abilities
• Active listening
• Effective problem-solving skills
• Attention to detail
• High degree of professionalism and emotional intelligence
• Adaptability
• Commitment to delivering exceptional service in line with our customer-focused culture

Nice To Haves

• Prior collections experience is preferred.

Responsibilities

• Engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience.
• Handling inbound and outbound calls, focusing on building rapport and understanding each member's unique situation.
• Analyzing account histories to identify trends
• Creating personalized payment plans
• Documenting interactions with precision to ensure compliance with regulations.
• Working closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably.
• Monitoring account developments and report any significant concerns to the management team

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees