Collector II

COASTAL1 CREDIT UNION • Pawtucket, RI

31d • Onsite

About The Position

A Collector is responsible for administering the collection process so that Coastal1’s loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made. On site availability in Pawtucket, Rhode Island is required.

Requirements

• Minimum of a high school diploma or equivalent required. Associates degree preferred.
• At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service.
• Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively.
• Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations.
• Familiarity with basic math concepts required.
• Must be capable of accurate and timely performance of duties.
• Familiarity with PC’s and basic office software such as MS Office.
• Ability to maintain a positive and upbeat Credit union image.
• Ability to handle confidential information securely.
• Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
• Ability to work independently and as a team member.

Nice To Haves

• Bi-lingual helpful.

Responsibilities

• Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities.
• Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications.
• Communicate member credit data with various credit bureaus.
• Resolve consumer credit disputes in a timely manner.
• Monitor and maintain accurate records associated with insurance issues of OREO.
• Prepare, send, and follow up all correspondence with members regarding delinquent accounts.
• Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives.
• Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied.
• Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off.
• Collect on returned (NSF) checks that result in reversal of payments on loans.
• Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans.
• Prepare month end charge off reports.
• Assist in preparation of paid loan packages.
• Review and set up automatic payments for EFT.
• Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements.
• Perform other duties as required.

Benefits

• Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents.
• In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees