Collector II (HYBRID)

First Technology Federal Credit Union•Hillsboro, OR

2d•$22 - $26•Hybrid

About The Position

The Collector II handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards. Primary Responsibilities: Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships Handle escalated member issues as required Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners Proactively identify gaps in processes and procedures and make recommendations for improvements Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members Participate in department projects and initiatives as required Assist in orientation and training of new Collectors Participate in system upgrades including quality control and testing

Requirements

Minimum Education: High School Diploma or equivalent
Minimum 2 years’ experience in a collections position, preferably in the financial services industry
Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
Effective time management skills and the ability to work independently or in a collaborative team environment
Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
Strong problem solving and decision-making skills with a strong attention to detail
Strong communication and influencing skills; able to write/speak clearly
Ability to professionally handle sensitive documents
Familiarity with a core banking system is preferred
Working knowledge of Microsoft Office Suite

Responsibilities

Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
Handle escalated member issues as required
Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
Proactively identify gaps in processes and procedures and make recommendations for improvements
Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
Participate in department projects and initiatives as required
Assist in orientation and training of new Collectors
Participate in system upgrades including quality control and testing

Benefits

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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