Collector Associate II
About The Position
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.
Requirements
- High school diploma or equivalent
- 1+ years of customer service or related experience
- Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
- Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts.
- Conducts routine tasks as directed; works under clearly defined guidelines.
- Contributes to specific objectives and outcomes as directed.
Responsibilities
- Must possess excellent communication skills and the ability to practice proper phone and email etiquette
- Ability to read, understand and follow oral and written instructions.
- Answers questions from customers, clerical staff, and insurance companies.
- Identifies and resolves patient billing complaints.
- Handles customer collection calls.
- Familiar with medical terminology and insurances HCPC/ICD-9 codes
- Documents activities in ERP system in an efficient accurate and timely manner.
- Ensures the billing activity is handled correctly.
- Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
- Ability to edit and resubmit claims for payment.
- Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
- Working knowledge of Microsoft Office, particularly Word and Outlook.
- Provide feedback to Group Team Lead regarding issues regarding accounts.
- Conducts routine tasks as directed; works under clearly defined guidelines.
- Contributes to specific objectives and outcomes as directed.
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
