Collections Supervisor (Hybrid)

Enova International • Chicago, IL

7h • $51,000 - $57,000 • Hybrid

About The Position

As a Collections Supervisor, your primary responsibility is to oversee the day to day functions of a team of representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. Additionally, you'll oversee the team's efforts to achieve maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Requirements

• 3 years of leadership experience in related capacity
• Experience within the financial industry and/or loan operations
• Excellent written and verbal communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Responsibilities

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees