Collections Strategy Director, Purchase Finance & Home Improvement Financing

LendingClub•San Francisco, CA

4d•$182,000 - $215,000•Hybrid

About The Position

At LendingClub, we’re transforming how people access credit by building a member-first, digital marketplace bank. We’re looking for a Collections Strategy Director to lead and evolve our collections strategy across purchase finance and home improvement lending. In this individual contributor role, you will drive strong portfolio performance while supporting our members on their financial journey.

Requirements

10+ years of experience in analytics, credit risk, or collections strategy within financial services or fintech
Strong experience in consumer lending, ideally in purchase finance, point-of-sale lending, or home improvement loans
Proven track record of building data-driven collections strategies that improve performance and customer experience
Hands-on experience with SQL, Python or R, and BI tools such as Tableau or Qlik
Experience with testing, segmentation, and portfolio analytics at scale
Deep understanding of the credit lifecycle, collections strategies, and recovery optimization
Experience building and leading high-performing teams
Strong communication skills with the ability to translate data into clear business insights
Ability to influence cross-functional partners and drive alignment
Bachelor’s degree in a related field; or equivalent work experience

Responsibilities

Drive Portfolio Performance
Own collections strategy across the full lifecycle, from early-stage delinquency through recovery
Monitor portfolio trends, identify risks, and turn insights into strategies that improve loss, recovery, and member outcomes
Build early warning indicators to proactively manage credit performance in a changing macro environment
Build Member-First Strategies
Design and implement digital-first collections strategies that support members and improve resolution outcomes
Develop tailored approaches for new and evolving products
Improve self-service, multichannel engagement, and personalization
Use Data to Improve Outcomes
Lead testing and experimentation to continuously improve collections performance
Advance segmentation, decisioning, and treatment strategies using analytics and behavioral insights
Partner with Product and Engineering to scale and automate solutions
Collaborate Across Teams
Work closely with Credit Risk, Product, Operations, Marketing, Finance, and Technology to align on strategy
Balance member experience, risk, and business performance
Partner with Compliance and Legal to ensure strategies meet regulatory expectations
Build and Scale the Function
Lead and develop a high-performing Collections Strategy & Analytics team
Define reporting, analytics, and performance management frameworks
Partner with offshore teams to scale execution and maintain quality
Support Members in Hardship
Enhance hardship and relief programs to better support members
Design solutions that balance member needs with risk management