Collections Specialist

Greenberg Traurig•Phoenix, AZ

2d•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid) We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed. Position Summary The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Requirements

Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly
Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives
Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
High attention to detail, outstanding organizational skills, and the ability to manage time effectively
Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
Proactive in identifying accounting issues and providing solutions
Bachelor’s Degree or equivalent experience in Accounting, Finance, or related field preferred
Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare
Exceptional computer skills with the ability to learn new software applications quickly
Proficiency with Windows-based software, strong Excel preferred

Nice To Haves

Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus

Responsibilities

Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
Responsible for accounting functions including but not limited to accounts receivable and billing
Proactively and efficiently communicates accounts receivable information to office and firm management
Processes client bills using Pre-bill Viewer and Aderant software
Submits electronic client invoices and accruals via various e-billing websites
Researches and responds to accounting and billing questions; communicates with clients as needed
Reviews and edits pre-bills in response to requests from attorneys and legal support specialists
Analyzes client balances and client ledgers (payments and applications)
Application and re-application of deposits, retainers, unapplied cash
Assists with client refunds
Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director
Develops and prepares collection and A/R related reports; account reconciliations
Enters and maintains collection notes into our Dashboard/Aderant Collection system
Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)
Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned