Collections Specialist

Anticimex•Matthews, NC

About The Position

Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Contact clients to discuss their overdue payments. Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies. Manage delinquent accounts for debt collection efforts. Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Help customers understand their account ensuring satisfaction. Monitor and respond to customer emails. Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts. Forward call for cash payments that are received to the Customer Service Center. Document and escalate infractions reported by our customers. Comply with all company policies and procedures with all employees. Encourage and foster a harmonious workplace with a positive attitude. Collaborate with team members as needed. Maintain acceptable attendance and tardiness records. Other duties as assigned Welcome to Anticimex Carolinas Careers! The hardworking professionals at Killingsworth and Clark’s come together as Anticimex Carolinas. Here, you get to enjoy the closeness of a local business with the backing and benefits of a global powerhouse. At Anticimex Carolinas, we provide our customers with a comprehensive pest control solution and lawn care services for both residential and commercial applications. Keeping homes, families, and businesses safe is what we do best in the Carolinas and surrounding communities.

Requirements

Exceptional verbal and written communication skills
Committed to accuracy
Ability to demonstrate flexibility when needed
Ability to work effectively in PestPac
Exceptional customer service disposition
No experience required.
Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.

Responsibilities

Provide stellar customer service from the greeting to the conclusion of the call.
Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.
Contact clients to discuss their overdue payments.
Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
Manage delinquent accounts for debt collection efforts.
Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
Help customers understand their account ensuring satisfaction.
Monitor and respond to customer emails.
Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts.
Forward call for cash payments that are received to the Customer Service Center.
Document and escalate infractions reported by our customers.
Comply with all company policies and procedures with all employees.
Encourage and foster a harmonious workplace with a positive attitude.
Collaborate with team members as needed.
Maintain acceptable attendance and tardiness records.
Other duties as assigned