Collections Specialist

Suncoast Credit Union • Tampa, FL

6d • $19 - $24

About The Position

The Member Solutions Advocate communicates with members with past due accounts by telephone, electronic, or written communication in a call center environment. Determines reasons for loan delinquency. Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status, minimize Credit Union losses, and increase net recoveries.

Requirements

• High school diploma or equivalent
• 5 or more years progressively responsible consumer collection experience with a financial institution.
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management

Responsibilities

• Communicates with members regarding their entire relationship and past due accounts by telephone, electronic, or written communication.
• Performs financial analysis, determines reasons for loan delinquency, and determines member’s ability to bring the loan to current status.
• Mentors peers (as needed) to promote transference of knowledge.
• Communicates directly with members to discuss complaints and escalated issues.
• Identifies, researches, and resolves complex account problems for members.
• Collects on a portfolio of loans in all stages of delinquency and/or high risk to reduce the financial exposure of the Credit Union.
• Works assigned collection queue as well as other specialty queues as assigned by supervisor or management daily.
• Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status.
• Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption.
• Notes all activity as a result of each call on assigned accounts in Member Solutions software.
• Ensures all account information is correct.
• Makes corrections or refers account to appropriate department for further research.
• Completes assigned number of collection calls per day.
• Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds.
• Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans.
• Posts payments to members’ accounts and General Ledger.
• Assists in the training of new Member Solutions employees.
• Assists in training other Credit Union employees on Member Solutions policies and procedures.

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees