Collections Specialist (Part Time)

Bigleaf Networks•Portland, OR

26d•$26,000 - $31,200•Remote

About The Position

The Bigleaf Collections specialist is a key member of our accounting team. This role manages overdue accounts by contacting customers via phone and email, negotiating payment plans, resolving billing issues, and updating records, aiming to recover unpaid bills while maintaining professionalism and adhering to debt collection laws. This is a part-time role, approximately 20 hours per week. This part-time role does not qualify for any standard company benefits. The role will be done primarily from home, though may be asked to travel to our Tigard office for training or occasional team meetings (1-3x per quarter).

Requirements

Strong communication, negotiation, and interpersonal skills.
Knowledge of debt collection laws and regulations (e.g., FDCPA).
Proficiency in billing procedures and financial analysis
Problem-solving, analytical abilities, and attention to detail
Ability to work diligently towards collection targets

Responsibilities

Contact clients (phone, mail, email) to discuss outstanding balances
Analyzes each account using independent judgment, then decide how to best proceed with customer follow up to optimize payment likelihood
Understands and follow Bigleaf procedures for writing off balances and operate within our procedures for negotiation with customer
Develop and implement repayment plans to resolve debts efficiently
Address customer inquiries, billing disputes, and payment platform professionally to remove payment blockers
Maintain detailed records of all collection activities and account updates
Prepare monthly reports on collection progress, status, and metrics
Proactively communicate members of accounting, order management, sales team to keep account stakeholders up to date as needed