Collections Specialist

Outfront Media • Parsippany, NJ

15h • $26 - $28

About The Position

About OUTFRONT We are one of North America’s most innovative media companies. We leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. Our purpose as a company is to help people, places and businesses grow stronger. To do this, we make meaningful connections between brands and people when they are outside of their homes through one of the largest and most diverse sets of out-of-home assets including billboards, transit and mobile displays across the U.S. We connect diverse audiences across over 150 markets and conduct our business considering all our stakeholders, from clients and employees, to the communities where we operate. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team! Job Summary Responsible for the collection of the outstanding accounts receivables for market and national accounts. This position handles customer service issues by interacting with clients and OUTFRONT departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow. Your Role Manage collection requirements for multi-million-dollar portfolio of accounts. Must have experience reconciling large / complex billing histories. Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable. Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices. Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration. Process refunds, adjustments and write offs as needed. Prepare required documentation for placing accounts with third party agents. Generate monthly status reports of portfolio aging and payments. Provide coverage for other Collection Specialists as needed. Special projects as directed by the Credit & Collection Management. Ability to maintain accurate and up to date collection records.

Requirements

• 2+ years of experience in credit and collections.
• Associate’s degree or post high school education/training preferred.
• Ability to handle multiple projects at once.
• Ability to interact professionally with customers and internal departments.
• Ability to use Microsoft Office applications (i.e., Outlook, Word, Excel (including V-Lookup, Pivot Tables - to analyze data and create reports).
• Ability to work independently and as part of a team.
• Strong oral and written communication skills.
• Knowledge of Credit, Accounts Receivables and Collections software.

Responsibilities

• Manage collection requirements for multi-million-dollar portfolio of accounts.
• Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
• Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
• Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
• Process refunds, adjustments and write offs as needed.
• Prepare required documentation for placing accounts with third party agents.
• Generate monthly status reports of portfolio aging and payments.
• Provide coverage for other Collection Specialists as needed.
• Special projects as directed by the Credit & Collection Management.
• Ability to maintain accurate and up to date collection records.

Benefits

• Medical, Dental, Vision (including same and opposite-sex domestic partners)
• HSA and FSA plans, Family Benefits, Pet Benefits
• 401(k) Plan with an Employer Match
• Paid Time Off, Commuter Benefits, Educational Assistance
• Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree