Collections Specialist

Bridgeway • Coraopolis, PA

31d

About The Position

The primary responsibility of this position is to organize, document and coordinate internal collection activities related to an assigned customer or portfolio. The Collections Specialist will support collection specialists in resolving account discrepancies. The Collections Specialist will also partner with collections on customer analysis to aide in credit decisions..

Requirements

• Bachelor’s degree in finance, Accounting or Business preferred or equivalent
• High School graduate or equivalent
• 2+ years of relevant collections experience preferred, combination of education and experience will be considered
• Strong communication and customer service skills
• Ability to problem solve through partnership and collaboration with business partners
• High Proficiency in Microsoft Excel, Word, and Outlook
• Team player with good interpersonal skills
• Exceptional organizational skills and high detail orientation
• Ability to manage multiple tasks and prioritize meeting deadlines in a fast-paced environment
• Ability to work independently as well as part of a team

Responsibilities

• Perform continuous monitoring of customer portfolio and execution of daily collections activities, utilizing both phone and email communications to secure status updates and promises of payment relating to delinquent customer accounts.
• Utilize imaging systems and electronic file networks to pull and review documentation for invoicing disputes and process correction requests, when necessary. Coordinate with billing and accounting department staff on the correction of errors, including rebills, misapplied payments, overpayments and freight bill corrections.
• Provide monthly summary of portfolio collections progress and participate in monthly portfolio review with department manager and other management personnel as appropriate. Escalate collection issues to department manager as appropriate based on customer responses and payment actions. Work with department manager and company executives as appropriate to develop strategies around involvement of third-party collections firms.
• Research and work with customer on account discrepancies with expediency through the efficient use of appropriate tools and systems.
• Research any short paid invoices with customers, then working with agents, regional business development executives and carrier services personnel as necessary to determine invoice revisions or setup necessary chargebacks to driver and agent unit accounts.
• Assist accounting department as necessary in obtaining any requested customer payment remittance information relevant to assigned portfolio.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level