Collections Specialist

Easy Ice LLC•Phoenix, AZ

About The Position

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! The Collection Specialist is responsible for creating invoices and credit memos and issuing them to customers by all necessary means. This includes ensuring efficient, timely, and accurate payment of accounts, and updating customer files. Additional responsibilities include collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Requirements

2+ years of relevant work experience
Knowledge of general accounting principles, bookkeeping procedures and accounts receivable
Demonstrated track record of interacting and working effectively with others
Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel

Nice To Haves

High school diploma or GED required; college coursework/degree preferred, bi-lingual (Spanish- Preferred)
Strong ability to work independently with minimal supervision; as well as a strong team player that works well in a collaborative environment
Deal well with uncertainty and time pressures
Good problem solving skills, detail-oriented, and ability to follow through to conclusion
Excellent organizational skills

Responsibilities

Maintain up-to-date billing system
Generate and send out invoices
Follow up on, collect and allocate payments
Carry out billing, collection and reporting activities according to specific deadlines
Perform account reconciliations
Monitor customer account details for non-payments, delayed payments and other irregularities
Research and resolve payment discrepancies
Generate age analysis
Review AR aging to ensure compliance
Maintain accounts receivable customer files and records
Follow established procedures for processing receipts, cash etc.
Process credit card payments
Prepare bank deposits
Investigate and resolve customer queries
Process adjustments
Develop a recovery system and initiate collection efforts
Communicate with customers via phone, email, mail or personally
Collect data and prepare monthly metrics
Bi-weekly meetings with branch managers
Evaluating customer base and communicating results to branch managers