Collections Specialist

Reprise Financial • Irving, TX

3d • $17 - $20 • Hybrid

About The Position

The Loan Servicing Representative role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan modifications

Requirements

• Knowledge of billing procedures and collection techniques (ex: skip tracing)
• Knowledge of collection practices and associated regulations preferred
• 1+ years of customer service or call center experience is required
• Experience working in financial services, lending or payments preferred
• High school diploma or equivalent

Nice To Haves

• Bi-Lingual (Spanish) desired

Responsibilities

• Monitors and contacts customers with outstanding debts
• Works to bring customers into active status by reviewing payment options, extensions, loan modifications etc.
• Process payments from customers, assists them with setting up recurring or single payments
• Answer customer questions related to general account maintenance (ex: balances, payments, address changes, etc.)
• Takes actions to encourage timely debt payments
• Ensure account maintenance is updated within core system of record
• Report on collection activity and account status
• Research history such as ACH transactions, disputes, posting errors, and submits corrections
• May support other functions within Collections and Servicing teams
• Other duties as assigned

Benefits

• Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
• Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
• Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Stay connected and productive with a robust tech package designed to help you deliver your best every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED