Collections Specialist

Tax Defense Network, A MoneySolver Company • Jacksonville, FL

1h • Remote

About The Position

As a Collections Specialist (also referred to as a Client Loyalty Specialist), you’ll manage the full billing process—from initial client setup to ongoing payment follow-through. You’ll communicate with clients, resolve questions, research account issues, and coordinate internally to ensure accurate records and positive client experiences. Your work will directly support our client-focused culture and the financial stability of the organization.

Requirements

• High School Diploma or GED required
• 3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• High attention to detail, accuracy, and follow-through.
• Ability to manage multiple priorities in a fast paced, deadline-driven environment.
• Strong analytical and problem solving skills.
• Professional and positive interpersonal skills.

Responsibilities

• Respond promptly and professionally to client and field inquiries, ensuring a positive experience.
• Research Accounts Receivable items and complete documentation to clear outstanding balances.
• Ensure compliance with company billing policies, system standards, and protocols.
• Monitor accounts to identify overdue payments and take action to resolve them.
• Contact clients (debtors) to arrange payoff of outstanding obligations.
• Notify Accounting of potential invoice write-offs so proper accruals can be recorded.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED