Collections Specialist

Aston Carter

5d•$27 - $30•Onsite

About The Position

This role involves managing and prioritizing a portfolio of invoices that are 90–100+ days past due. The position requires a dedicated individual to conduct manual collections outreach through daily email communication and outbound phone calls. All customer interactions, payment commitments, and follow‑up actions must be documented within D365 and Sage.

Requirements

Collection and Accounts Receivable experience.
Previous collections experience with a proven record of resolving aged receivables.
Strong customer service and communication skills, both written and verbal.
Proficiency using Microsoft Dynamics 365 (D365) and Sage for AR, invoicing, and account documentation.
Ability to manage a high volume of accounts with accuracy, professionalism, and persistence.
Strong organizational skills and a proactive approach to follow-up.
Ability to work independently and meet strict deadlines.

Responsibilities

Manage and prioritize a portfolio of 90–100+ day past-due invoices.
Conduct manual collections outreach through daily email communication and outbound phone calls.
Document all customer interactions, payment commitments, and follow‑up actions within D365 and Sage.
Research account histories, verify balances, and identify billing discrepancies.
Collaborate with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve invoice or payment issues.
Provide professional, customer‑focused service while driving timely payment resolution.
Generate weekly status updates, aging reports, and progress summaries for management review.
Recommend accounts for escalation when necessary, including payment plans or holds.