Collections Specialist

DDS LAB LLC • Tampa, FL

2h

About The Position

The Collections Specialist is responsible for day-to-day receivables activities that provide department level accounting support and ensure departmental goals and objectives are achieved. The Collections Specialist will be responsible for complying with department and company-wide accounting procedures and with generally accepted accounting principles while performing the job duties including maintaining customer accounts, processing and recording customer payments, identifying outstanding invoices, collections, credits, and responding to customer questions regarding invoices and credit requests.

Requirements

• Minimum of 3 years related collections experience
• Excellent communication skills
• Proficient in Word, Excel, Outlook
• General knowledge of GAAP and basic accounting principles
• Familiarity with standard accounting concepts, practices, or procedures
• Strong understanding and appreciation of deadlines and commitment to schedules and details
• Strong interpersonal communication and active listening skills.
• Strong proficiency with Excel, Word and other MS Office programs
• Ability to communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab
• Advanced critical thinking and problem-solving skills
• Advanced organizational and time management skills
• General understanding of accounting principles and practices
• Ability to flourish in a dynamic, growing organization.

Nice To Haves

• Previous experience with AR systems, namely Great Plains, preferred

Responsibilities

• Process, record, and reconcile customer payments & credits.
• Respond to customer questions and concerns timely via phone and email.
• Prepare and send statements, invoices, and reports to clients, as scheduled or requested.
• Establish and maintain relationships with new and existing customers.
• Monitor accounts, identify potential customer issues, and manage delinquencies.
• Process monthly customer payments for card on file customers.
• Maintain case financial hold process for past due accounts.
• Manage cases returned for financial credit review
• Support year-end and other audits, responding to auditor requests for data, gathering information, and preparing schedules.
• Participate in special projects and AR research as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees