Collections Specialist
About The Position
As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. In addition, the Collections Specialist will: Collect information and verify account-specific billing, insurance, and coding. Update and document customer accounts designated in the work campaign. Verify the accuracy of existing account standing and progress accounts accordingly. Conduct outbound calls to reconcile account issues and outstanding account balances. Ensure compliance through strict adherence to federal and state laws, as well as company policy. Payment processing and post follow-up.
Requirements
- Must have long-term care experience
- Knowledge of Medicare/Medicaid.
- Experience using Microsoft Office, specifically Outlook, Word, and Excel.
- Possess technical proficiency by simultaneously working in multiple systems and software.
- Experience in customer service and a high-volume environment.
- Experience in negotiating payment arrangements.
- Strong written, and verbal communication.
- Verifiable High School Diploma or GED (Required)
Responsibilities
- Monitoring the receivables on patient accounts in a long-term care setting
- Helping patients understand their pharmaceutical charges
- Assisting in resolving any resident questions or concerns
- Collecting information and verify account-specific billing, insurance, and coding
- Updating and documenting customer accounts designated in the work campaign
- Verifying the accuracy of existing account standing and progress accounts accordingly
- Conducting outbound calls to reconcile account issues and outstanding account balances
- Ensuring compliance through strict adherence to federal and state laws, as well as company policy
- Payment processing and post follow-up
Benefits
- Medical, Dental, Vision, and Life insurance
- 401 (k) (available for Part Time & Full Time EEs)
- Short-term and Long-term disability insurance
- Tuition reimbursement
- Personal Time Off (PTO)
- Competitive pay with annual performance reviews and merit-based raises
- Career growth potential
- Annual on-site voluntary Flu Vaccines
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
