Collections Specialist

Maxim Crane Works, LP • Canonsburg, PA

4h

About The Position

Following pre-established guidelines and following company policies and
procedures, a Collections Specialist contacts client and collects outstanding
payments. They also establish a balance between maintaining trustful
relationships and ensuring timely payments.

Requirements

• High school diploma, GED, or equivalent certification.
• 2+ years’ experience in an office support function such as collections, collections support, billing or similar role. Experience/knowledge in mechanic liens preferred.
• Moderate knowledge of billing procedures, collection techniques (e.g. skip tracing), and laws related to debt collection (e.g. FDCPA)
• Advanced knowledge of Microsoft Excel and other Microsoft Office programs
• Moderate level communications skills - must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence
• Moderate ability to effectively present information in one-on-one and small group situations to other employees of the organization
• Advanced problem-solving skills

Responsibilities

• Monitors assigned accounts to identify outstanding debts
• Investigates historical data for each debt or bill
• Locates and contacts clients to ask about their overdue payments
• Takes actions to encourage timely debt payments
• Processes payments and refunds
• Resolves billing and customer credit issues
• Updates account status records and collection efforts
• Reports on collection activity and accounts receivable status
• Comfortable working with monthly collections goals
• Performs other duties as assigned or required
• Monitors Lien Expiration dates and makes recommendations to protect lien rights

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED