Collections Specialist

RNR Tire Express • Knoxville, TN

1d • Onsite

About The Position

RNR Tire Express is seeking a full-time Collections Specialist with excellent customer service skills. The role offers competitive compensation, including bonuses, with an average total earning potential of $16.00 to $20.68 per hour. The company fosters a family atmosphere and provides a comprehensive benefits package. RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000, and has grown to over 200 locations across 29 states. The company prides itself on a culture of "serving our customers and not just providing them service," supporting employees with training and tools to deliver exceptional customer experiences. The team is considered essential to success, leading to competitive compensation, generous benefits, and a positive work environment.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual
• Positive - a can-do attitude that helps you rise to challenges
• Communicator - strong communication skills especially over the phone
• Passion for customer service - motivated to maintain relationships with our customers
• Patient - ability to work with customers even when they're upset
• Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday

Responsibilities

• Maintain customer relationships
• Look over applications to recognize and create opportunities to renew customer agreements
• Provide excellent customer service while making phone calls to customers regarding expired agreements
• Make phone calls to references on expired accounts
• Actively listen and assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product and do door hangers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer
• Meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Generous benefits
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees