Collections Specialist
About The Position
The Collections Specialist plays a critical role in managing high-value and complex accounts to ensure timely collections and maintain strong customer relationships. This position is responsible for overseeing the health of accounts receivable (AR), reducing Days Sales Outstanding (DSO), and reducing outstanding AR. The role requires close collaboration with the internal AR teams, as well as cross-functional coordination with sales, customer service, and finance departments. Key responsibilities include resolving payment disputes, collecting overdue invoices, processing payments, reconciling account discrepancies, and maintaining accurate customer records. The Senior Collections Specialist also monitors and reports on key collection performance indicators (KPIs), ensuring proactive and effective collection strategies.
Requirements
- High School diploma, GED, or equivalent.
- Minimum 3+ years in the collections field.
- Flexible and reliable.
- Ability to problem-solve and work with little direction.
- Excellent time management, planning and forward-thinking skills.
- Has a positive and professional attitude.
- Excellent communication and listening skills.
- Must be organized and detail oriented.
- Proficient with MS Office Suite, particularly Word, Excel, Outlook.
- Internet savvy to navigate both internal and external sites.
Nice To Haves
- Construction or security industry experience or working with subcontractors is a plus.
- Familiar with Sedona, the in-house accounting software, is a plus.
Responsibilities
- Manages a portfolio of complex or high-value accounts, focusing on the timely collection of outstanding debts and resolving payment issues.
- Interacting with clients via phone and email to discuss overdue accounts, negotiate payment plans, and resolve disputes.
- Investigating and resolving billing and payment discrepancies, collaborating with other departments (e.g., sales, billing, customer service) to ensure accurate and timely resolution.
- Setting up payment plans, helping to resolve customer disputes, preparing accounts for outside collections, and any other efforts necessary to collect outstanding debts.
- Monitoring and analyzing aging reports to prioritize collection efforts and identify at-risk accounts.
- Adhering to company policies and legal requirements related to collections and customer interactions.
- Providing guidance and sharing best practices, and ensuring consistent application of collection procedures.
- Identifying areas for improvement in the collections process and recommending solutions to optimize efficiency and effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
