Collections Specialist

Clear Channel Outdoor•San Antonio, TX

1d•Onsite

About The Position

The Collections Specialist plays a crucial role in managing account receivables and ensuring timely collection of outstanding balances. This role works closely with clients, Internal Stakeholders, and external partners to resolve payment issues and maintain positive relationships. Clear Channel Outdoor is a leader in Out-of-Home advertising, shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., they redefine OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. The company fosters a collaborative and supportive culture, investing in its employees and offering opportunities for career growth and meaningful work that positively impacts communities.

Requirements

High School Diploma, or equivalent combination of education, training, experience, or military experience.
Minimum 1 year experience in collections or customer service.
Strong analytical skills.
Process oriented with a focus on process improvement.
Proficient skills in all Microsoft applications (i.e., Word, Excel, Outlook, and PowerPoint).

Nice To Haves

Experience with GetPaid, Workday, Salesforce, BillTrust, DropBox, BOA CashPro, and Image Onsite.

Responsibilities

Monitors accounts receivable aging reports and follow up on past due invoices.
Contact clients via phone, email, and mail to address payment discrepancies, and resolve outstanding balances.
Negotiates mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
Documents comments and actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
Facilitates resolution of disputed balances via research and/or reconciliations.
Provides quality customer service to internal and external customers.
Maintains established service level agreements with branch locations and other functional areas.
Performs other duties as assigned.