COLLECTIONS SPECIALIST

RNR Tire Express • Rock Hill, SC

1d • Onsite

About The Position

RNR Tire Express is hiring a full-time Collection Specialist with strong customer service skills. The role offers competitive compensation, with an average total pay of $15.00 to $19.68 including bonuses. RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000. The company has grown to over 200 locations across 29 states and continues to expand. RNR's culture is centered on "serving our customers and not just providing them service," and it supports its employees with excellent training and tools to ensure a unique and exceptional customer experience. The team is considered essential to the company's success, which is why RNR offers competitive compensation, generous benefits, and a positive work environment.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual (a plus)
• Positive attitude (can-do attitude that helps you rise to challenges)
• Strong communication skills, especially over the phone
• Passion for customer service (motivated to maintain relationships with customers)
• Patience (ability to work with customers even when they're upset)
• Multitasker (ability to prioritize and juggle multiple tasks effectively throughout a busy workday)

Responsibilities

• Maintain customer relationships
• Recognize and create opportunities to renew customer agreements by reviewing applications
• Provide excellent customer service while making phone calls to customers regarding expired agreements
• Make phone calls to references on expired accounts
• Actively listen and assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product and distribute door hangers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask effectively while managing the pace of calls and staying focused on the customer
• Meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Generous benefits
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed