Collections Specialist

CRG•Parlin, NJ

25d•Remote

About The Position

CRG's long-standing transportation and logistics client in Charlotte is seeking a local Collections Specialist for a 6-month REMOTE project. The selected candidate will train on-site and then transition to remote work. This role is focused on the timely collection of assigned accounts receivable, making 70+ calls per week and emailing, and does not involve research or dispute resolution - just strictly collecting. It's an excellent opportunity to gain valuable experience with Oracle Fusion/Cloud while working for a global, industry-leading organization! We also offer excellent benefits for contractors, including 10 Paid Holidays - see below! Location: REMOTE (on-site in southwest Charlotte, NC for initial training and occasional meetings throughout the contract) - Must be local to Charlotte Contract Opportunity: 6 months (to help out during implementation project) Compensation: $25 per hour + production-based bonuses, up to $1,250 in bonuses per month! Hours: Monday-Friday, 8:00am - 5:00pm CRG Benefits CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment. 10 Paid Holidays! (even on contract, and starting from day 1!) Medical / Health Insurance (Multiple Plan Options) HSA and FSA Options (CRG will match $500 of your HSA contributions!) Vision and Dental Insurance Virtual Visits for Urgent Care, Psychiatry, and Therapy 401K - CRG matches up to 4%! Life and AD&D Insurance Long-Term & Short-Term Disability Insurance Accident, Hospital, & Critical Illness Insurance

Requirements

HDS Diploma required; Associate's or Bachelor's degree preferred
2-3+ years of corporate B2B collections experience (not consumer collections), preferably from the Logistics industry, but open
Proficiency with Microsoft Office (Excel) required.

Nice To Haves

Oracle Fusion (Cloud) or Oracle R12 ERP highly preferred

Responsibilities

Conduct proactive collection activities to reduce past-due balances and achieve departmental goals.
Deliver a high level of professionalism and customer service in all interactions with internal and external stakeholders.
Contact customers by phone and email to determine reasons for delinquent accounts and secure payment commitments.
Negotiate and arrange payment plans to bring accounts current, and follow up to ensure obligations are fulfilled.
Verify and monitor the payment status of outstanding invoices to maintain accurate records.
Record all collection activities and customer communications in the system for proper documentation and tracking.
Reissue invoices, statements, and supporting documents as needed to facilitate payment.
Review credit balances and contact customers to obtain remittance details for accurate account reconciliation.
Collaborate with the payment applications team to ensure proper allocation of customer payments.
Provide customers with timely updates regarding registration and insurance compliance.
Recommend process improvements and policy enhancements to the Collections Supervisor to optimize efficiency and effectiveness.