Collections Specialist
About The Position
As the Collections Specialist, you play a key role in supporting the company's financial health by ensuring consistent cash flow and minimizing delinquent accounts through proactive communication, effective negotiation, and diligent follow-up. You maintain a high level of professionalism and customer service while ensuring the timely and accurate collection of payments. You work collaboratively with cross-functional teams-including Sales, Customer Service, and Accounting-to resolve billing issues and address client concerns efficiently. You are detail-oriented, organized, and thrive in a fast-paced environment managing a high volume of client accounts while maintaining accuracy and strong client relationships.
Responsibilities
- Proactively contact clients daily via phone, email, and written correspondence to secure payments and resolve outstanding balances.
- Apply creative problem-solving to address and resolve client slow-pay issues.
- Analyze accounts receivable aging reports to identify at-risk accounts and develop a structured follow-up and collection timeline.
- Partner with the Accounts Receivable team and clients to resolve short or over payments and clear unapplied cash.
- Navigate and manage workload across multiple systems and tools efficiently.
- Conduct timely follow-up on collection efforts to ensure payments are received as promised, escalating issues as needed.
- Analyze and communicate potential credit risks identified during the collections process to management.
- Recommend accounts for escalation, credit hold, or external collection placement when appropriate.
- Assist with processing approved bad-debt write-offs and maintaining supporting documentation.
- Generate and analyze reports to identify, track, and mitigate risks related to client accounts receivable and collections activity.
- Collaborate with internal teams to resolve billing discrepancies and ensure accuracy across accounts.
- Partner with cross-functional teams to identify process improvements and support best practices within the collections function.
- Maintain detailed, accurate records of collection activities within CRM and billing systems (e.g., Salesforce, NetSuite, Maxio).
- Support continuous improvement initiatives in credit and collections processes.
- Ensure all collection activities comply with company policies and applicable federal and state debt collection regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
101-250 employees
