Part-Time Collections Specialist

Rentvine

13d•Hybrid

About The Position

We are seeking a detail-oriented and proactive Part-Time Collections Specialist to help manage and resolve customer past-due balances related to our monthly subscription services. This role focuses on outreach to customers with failed credit card transactions, missing or expired payment information, and other billing-related issues that cause delinquent accounts. The ideal candidate is professional, persistent, customer-focused, and comfortable handling both outbound communication and internal coordination.

Requirements

1–3 years of experience in collections, accounts receivable, customer billing, or a related finance/customer service role.
Strong written and verbal communication skills; ability to communicate professionally under sensitive circumstances.
Comfortable working with billing systems, CRM platforms, and spreadsheets.
Highly organized and capable of managing a dynamic queue of follow-ups and deadlines.
Ability to maintain professionalism and empathy, even in challenging customer interactions.

Nice To Haves

Experience working in a SaaS or subscription-based business.
Familiarity with automated billing systems, payment gateways, and recurring billing processes.
Experience handling ACH and credit card payment troubleshooting with customers.

Responsibilities

Monitor and manage a queue of past-due customer accounts
Contact customers via phone, email, and ticketing systems to address failed payment attempts or missing/expired payment details.
Clearly communicate outstanding balances, payment instructions, and billing expectations while maintaining a courteous, service-oriented approach.
Follow up diligently on unresolved cases following an established cadence (e.g., 1-week, 2-week, 30-day intervals).
Guide customers through updating or correcting payment information (credit card updates, bank ACH details, etc.).
Coordinate with the accounting or support teams when payment issues require internal investigation or adjustments.
Ensure customers understand their account status and potential service impacts due to non-payment.
Maintain accurate notes and status updates on all outreach and collection efforts in CRM or billing systems.
Identify trends that may indicate systemic billing issues and escalate them appropriately.
Provide the Controller and Finance team with regular reporting on collections progress, aging summaries, and accounts requiring special handling.
Recommend enhancements to communication templates, escalation workflows, and collections scripts.
Assist in refining proactive measures to reduce future delinquencies.