Collections Specialist

Brentwood Industries, Inc.•Reading, PA

13h•Onsite

About The Position

The Collections Specialist will be responsible for customer dispute resolution, evaluating customer orders, and collecting outstanding receivable accounts in a timely manner while building successful relationships with external and internal customers. The employee may perform other related duties as required to meet the ongoing needs of the organization. Brentwood offers professional growth potential, a pleasant work environment, and an excellent wage and benefits package. At Brentwood, the goal is to help employees excel as individuals and as part of a team by providing satisfying, motivating, and stimulating work experience. The varied nature of the environment allows employees to work alongside industry professionals on a wide range of projects, contributing knowledge and strengths to develop innovative, market-driven solutions.

Requirements

3 -5 years credit/collection experience in a manufacturing environment.
Business to Business collections experience mandatory.
Ability to understand construction contract language and familiarity with AIA documents, payment applications and waivers.
Ability to follow written, oral, and diagram based instructions and apply common sense to solve practical problems in standardized situations.
Excellent verbal and written communication skills.
Thorough knowledge of MS Office Suite (Word, Excel).
Demonstrate strong problem-solving skills with the ability to analyze information.

Nice To Haves

BS degree in a Business-related field

Responsibilities

Contact assigned customers for payments on aged accounts.
Maintain a good working relationship with all accounts, both internal and external, while being firm regarding payment requirements and collection processes.
Respond in a timely manner to incoming calls and emails from customers relating to their accounts and payments.
Research, identify and resolve customer disputes.
Work with internal offices, Customer Service, Billing, Sales Departments and Cash Applications to address and correct billing or cash application discrepancies.
Work with Treasury Manager on credit decisions, payment terms and deadlines.
Produce weekly and monthly Credit reports.
Maintain files on assigned customer accounts and update the system with all comments pertaining to the account.
Evaluate customer orders daily for credit hold issues.
Track and review project billings including invoicing projects timely based on contract terms and schedule of values.
Escalate payment & collection issues to Treasury Manager and appropriate levels of leadership.
Assist with process improvement projects.
Perform additional duties as assigned by Treasury Manager.