Collections Specialist

Mustang Cat • Houston, TX

30d

About The Position

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
💼 Now Hiring: Collections Specialist – Accounts Receivable Team
(Collections | Accounts Receivable | Collections Specialist Role)
Mustang Cat is actively seeking an experienced Collections Specialist to join our Accounts Receivable team. This role is responsible for maintaining assigned accounts and ensuring timely collection of outstanding receivables. If you have a strong background in collections, a sharp eye for detail, and a customer-focused mindset, this is your opportunity to grow with a trusted industry leader.
💬 What You’ll Do as a Collections Specialist:
As a Collections Specialist, you will help drive financial health by managing the collections process, reconciling accounts, and delivering professional service to customers. Your responsibilities will include:
Monitor and follow up on collections for past-due accounts receivable
Conduct monthly reporting with thorough and accurate account notations
Prioritize and escalate collections efforts to meet and exceed department goals
Deliver top-tier customer service during all collections interactions
Ensure timely payments in a high-volume, performance-driven environment
Process refunds and small balance write-offs
Reconcile customer accounts as needed
Collaborate with the Sales team on collection strategies
Support additional projects and responsibilities as assigned

Requirements

• High school diploma or equivalent required
• Solid understanding of accounting principles and accounts receivable processes
• Exceptional written and verbal communication skills
• Strong phone presence and professional negotiation skills
• Detail-oriented, highly organized, and process-driven
• Excellent customer service and relationship management skills

Nice To Haves

• Knowledge of customer lending laws and lien laws preferred

Responsibilities

• Monitor and follow up on collections for past-due accounts receivable
• Conduct monthly reporting with thorough and accurate account notations
• Prioritize and escalate collections efforts to meet and exceed department goals
• Deliver top-tier customer service during all collections interactions
• Ensure timely payments in a high-volume, performance-driven environment
• Process refunds and small balance write-offs
• Reconcile customer accounts as needed
• Collaborate with the Sales team on collection strategies
• Support additional projects and responsibilities as assigned

Benefits

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays
• Opportunities for Overtime
• On-Site Clinic
• Job Stability with a well-established company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees