Collections Specialist

CooperCompanies • Town of Victor, NY

4h

About The Position

At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies’ North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements. Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.
Job Summary
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

Requirements

• Attention to detail
• Strong organizational skills
• Proficiency with ERP systems
• Proficiency with Microsoft Office tools

Responsibilities

• Performing day-to-day collections activities within the Order-to-Cash (O2C) process
• Ensuring timely follow-up on past-due accounts
• Accurate documentation
• Compliance with company policies and SOX requirements
• Supporting dispute resolution
• Assisting with reporting
• Contributing to standardization and efficiency across shared services
• Contacting customers for payment
• Resolving basic disputes
• Updating account information
• Assisting with aging report reviews
• Supporting audits
• Providing excellent customer service to internal and external stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees