Collections Specialist

RelaDyne•Hebron, KY

40d

About The Position

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties requested by management. Assigned responsibilities and duties may vary based upon location size and operation. Accounts Receivable Responsibilities: Run AR reports weekly and make collection efforts with customers by phone/email Schedule review calls once a week with each salesman to discuss their past due customer accounts Determine credit holds as needed Research and provide backup documentation requested by customer for payment Arrange payment plans with customers when necessary Create new customer accounts in the computer system Support the maintenance of complete & accurate credit files and records on all accounts Adhere to established credit policies and procedures and changes requested by management Other: Represent the company in a professional manner at all times ensuring quality customer service Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures Support corporate programs, goals, and initiatives of the company

Requirements

Customer service skills
Organizational skills
Communication skills (oral and written)
Ability to handle stress successfully
Ability to manage time effectively
General computer skills (Operating System and Microsoft office)
Ability to analyze solutions (problem solving skills)
Able to initiate and embrace change
Judgement and decision-making ability
Ability to multi-task
Interpersonal skills
Microsoft Word and Excel skills

Nice To Haves

Bachelors degree in Finance or Accounting or equivalent work experience
3 years of credit and collections experience

Responsibilities

Run AR reports weekly and make collection efforts with customers by phone/email
Schedule review calls once a week with each salesman to discuss their past due customer accounts
Determine credit holds as needed
Research and provide backup documentation requested by customer for payment
Arrange payment plans with customers when necessary
Create new customer accounts in the computer system
Support the maintenance of complete & accurate credit files and records on all accounts
Adhere to established credit policies and procedures and changes requested by management
Represent the company in a professional manner at all times ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
Support corporate programs, goals, and initiatives of the company