Collections Specialist

American Innovations•Austin, TX

22h

About The Position

Who we are: American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. Position Summary: We are seeking a detail-oriented Collections Specialist to join our Accounting Team. The ideal candidate is naturally curious, not satisfied with the status quo, and eager to understand and improve our processes. While 1-2 years of professional experience is beneficial, we value candidates who demonstrate exceptional attention to detail, a strong ability to dig into data and problems, and a proactive approach to questioning and enhancing current workflows.

Requirements

1-2 years experience in accounts receivable, billing, finance, or a related field (beneficial but not required).
Exceptional attention to detail; able to spot inconsistencies and errors with ease.
Analytical, inquisitive approach—actively seeks to understand and improve processes.
Strong organizational and documentation skills.
Proven ability to provide exemplary customer service and resolve issues efficiently.
Comfortable learning and leveraging AI/automation tools (e.g., formulas, email communication).
Team player who collaborates well and adapts to changing priorities.
Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test.
American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Nice To Haves

Familiarity with Microsoft Great Plains and Jira is a plus.

Responsibilities

Oversee daily collection processes, maintaining ownership of the Accounts Receivable Aging, overdue accounts, AR metrics, and account monitoring for assigned accounts.
Communicate with customers via phone and email to follow up on overdue balances, ensuring respectful and solution-oriented interactions.
Address short-paid, overpaid, and duplicate invoices efficiently.
Maintain accurate documentation of all customer interactions, payment arrangements, and collection activities for audit compliance.
Manage and regularly update client addresses and contact information.
Support the escalation process with thorough maintenance of shared workbooks and communication with Customer Operations and Sales Management.
Submit regular updates on collection status, aging reports, and repayment trends.
Consistently deliver exemplary customer service, demonstrating genuine care and respect for others.
Upload invoices into designated customer portals and manage portal accounts/contacts for assigned clients.
Create credit tickets in the Jira ticketing system and assist with monitoring/updating Proforma invoices within Jira.
Research and resolve discrepancies in cash receipts, including short payments and unapplied cash.
Serve as backup for billing new orders as needed.
Support financial audits (including sales tax, workers comp, benefits, etc.) and assist with tax projects related to sales and use tax.
Contribute to inventory valuations and gain understanding of the product billing cycle’s impact on inventory transactions.
Assist with documenting accounting processes, data cleanup in Great Plains, and suggest process improvements.
Learn payable transaction processes to provide backup support.
Help process cash transactions (RDS deposits, wires, ACH) and collection metrics.